ISO 9001-2026

Quality management systems — Requirements

Data: 16 Settembre 2026 Ore: 09:40

 ISO 9001:2026
Quality management systems — Requirements

The sixth and current edition of the world's leading quality management standard builds on the framework trusted by more than one million organizations worldwide, with targeted updates to improve usability and ensure continued relevance in a rapidly evolving digital landscape.

Published on 16 September, the 2026 edition focuses on improving clarity to help organizations of all sizes, maturity and purpose to better understand the requirements. It emphasizes the importance of quality culture and leadership and separates risk and opportunities to ensure organizations proactively take actions to pursue beneficial results. And with improved alignment to other ISO management system standards, it’s easier than ever to integrate ISO 9001 into an organization’s existing management systems, no matter their size or sector. 

Business benefits include:

• Customer confidence: The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.
• Effective complaint resolution: ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.
• Process improvement: The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.
• Ongoing optimization: Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.

 Introduction  
 
1 Scope  
 
2 Normative references  
 
3 Terms and definitions  
 
4 Context of the organization  
 
5 Leadership  
 
6 Planning  
 
7 Support  
 
8 Operation  
 
9 Performance evaluation  
 
10 Improvement  
 
Annex A Clarification of structure, terminology and clauses

UNI EN ISO 9001:2026
Sistemi di gestione per la qualità - Requisiti

La norma specifica i requisiti di un sistema di gestione per la qualità quando un’organizzazione:

a) ha l’esigenza di dimostrare la propria capacità di fornire con regolarità prodotti o servizi che soddisfano i requisiti del cliente e i requisiti legislativi e regolamentari applicabili;

b) mira ad accrescere la soddisfazione del cliente tramite l'efficace applicazione del sistema, compresi i processi per migliorare il sistema stesso e per assicurare la conformità ai requisiti del cliente e ai requisiti legislativi e regolamentari applicabili.

Tutti i requisiti della norma sono di carattere generale. La norma è applicabile a qualsiasi organizzazione, indipendentemente dal suo tipo o dimensione, o dai prodotti e servizi forniti.

Schematic representation of the elements of a single process

Representation of the structure of this document in the PDCA cycle

Consulenza Qualità ISO 9001-2026